Last Updated: 1 September 2026
Our website address is: https://geelongcabservice.com.
At Geelong Cab Service, we respect your privacy and are committed to protecting the personal information you provide when using our website and taxi services.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, contact us or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Phone number
- Email address
- Pickup and drop-off locations
- Booking date and preferred time
- Preferred travel date and time
- Number of passengers, where required
- Special travel or booking requirements
- Any other information you provide through our booking form, phone call or WhatsApp
We may also collect basic technical information when you visit our website, such as your IP address, browser type, device type and pages visited.
How We Use Your Information
We may use the information we collect to:
- Respond to taxi booking enquiries
- Arrange and manage your taxi booking
- Contact you regarding your booking
- Confirm pickup and drop-off details
- Provide airport transfers and other taxi services
- Respond to questions and customer enquiries
- Improve our website and services
- Maintain website security
- Comply with applicable legal requirements
We only use your information for legitimate business purposes related to providing our taxi services and operating our website.
Our website allows customers to request taxi services by submitting a booking or enquiry form.
Booking Through Our Website
The information submitted through the form may include your name, contact details, pickup location, destination, travel date and preferred time.
This information is used to contact you and arrange your requested taxi service.
Submitting a booking form does not necessarily mean your booking is confirmed. We may contact you by phone or other available communication methods to confirm your booking details.
Phone and WhatsApp Enquiries
Customers may contact Geelong Cab Service by phone or WhatsApp to enquire about or arrange taxi services.
Information you provide during phone or WhatsApp communication may be used to:
- Respond to your enquiry
- Confirm your booking details
- Arrange your taxi service
- Contact you about changes or updates to your booking
WhatsApp is operated by a third-party service provider and may process information according to its own privacy policy and terms.
Sharing Your Information
We do not sell, rent or trade your personal information.
Where necessary to provide our taxi services, relevant information may be shared with:
- Drivers or transport providers involved in fulfilling your booking
- Website hosting and technical service providers
- Website maintenance or security providers
- Communication service providers
- Professional advisers where necessary
- Government authorities where required by law
We only share information where reasonably necessary to provide our services, operate our business or meet legal obligations.
Cookies
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may help us:
- Improve website performance
- Understand website traffic
- Remember certain preferences
- Improve the overall user experience
You can manage or disable cookies through your web browser settings.
Third-Party Services
Our website may use third-party services such as:
- Google Maps or mapping services
- Website analytics
- Website security services
- Social media platforms
- Website hosting and technical services
These services may collect or process information according to their own privacy policies.
Website Security
We take reasonable steps to protect the personal information we collect from unauthorised access, misuse, loss or disclosure.
However, no website or internet transmission can be guaranteed to be completely secure.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary to:
- Provide our services
- Manage bookings and enquiries
- Maintain business records
- Resolve customer enquiries or complaints
- Meet applicable legal obligations
When information is no longer required, we may securely delete or de-identify it where reasonably practicable.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or believe that the information is incorrect.
We may need to verify your identity before processing your request.
Privacy Enquiries and Complaints
If you have a question, concern or complaint about how we collect or handle your personal information, please contact us.
Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.
Any updates will be published on this page with a revised Last Updated date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Geelong Cab Service
Phone: +61 434965709
Email: info@geelongcabservice.com
Location: Geelong, Victoria, Australia