Terms of Use
Last Updated: September 2026
Welcome to Geelong Cab Service. By accessing or using our website or booking and using our services, you agree to comply with and be bound by these Terms of Use. Please read these terms carefully before using our website or services.
About Our Services
Geelong Cab Service provides reliable taxi and passenger transport services in Geelong and surrounding areas.
Our services may include:
- Local taxi services
- Airport transfers
- Melbourne Airport transfers
- Avalon Airport transfers
- Corporate travel
- Hospital transfers
- Wedding transfers
- Parcel delivery
- Long-distance taxi services
All services are subject to availability and applicable laws and regulations.
Website Use
You may use the Geelong Cab Service website for lawful purposes only.
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with the operation or security of the website.
- Copy, reproduce or distribute website content without permission.
- Submit false, misleading or inaccurate information.
- Use the website in a way that may damage our business, reputation or services.
We reserve the right to restrict or terminate access to the website if these Terms of Use are breached.
Bookings
When making a booking with Geelong Cab Service, you are responsible for providing accurate information, including:
- Your name and contact details.
- Pick-up location.
- Destination.
- Date and time of travel.
- Number of passengers.
- Any relevant special requirements.
Bookings are subject to availability and are only confirmed when accepted by Geelong Cab Service.
We may contact you using the information provided to confirm or clarify your booking.
Pick-Up and Waiting Times
Passengers should be ready at the agreed pick-up location and time.
Additional waiting time may apply if a passenger is not ready at the scheduled pick-up time, subject to the applicable waiting-time policies.
For airport transfers, passengers should provide accurate flight information where requested to help us coordinate the service.
Cancellations and Changes
If you need to cancel or change a booking, please contact Geelong Cab Service as soon as possible.
Cancellation fees or other charges may apply depending on the type of booking, timing of the cancellation and circumstances involved.
Geelong Cab Service reserves the right to apply reasonable cancellation charges where applicable.
Fares and Payments
Taxi fares and applicable charges are determined in accordance with the applicable pricing requirements and the service provided.
The final fare may vary depending on factors including:
- Distance travelled.
- Travel time.
- Waiting time.
- Tolls or applicable charges.
- Additional services or requirements.
Passengers are responsible for paying the applicable fare and authorised additional charges.
Passenger Responsibilities
Passengers are expected to behave respectfully and safely while using Geelong Cab Service.
Passengers must:
- Follow reasonable instructions from the driver.
- Wear seat belts where required.
- Avoid behaviour that may endanger the driver, passengers or members of the public.
- Take reasonable care of the vehicle.
- Comply with applicable Australian laws and transport regulations.
Geelong Cab Service may refuse or terminate a journey where a passenger’s behaviour creates a safety risk or involves unlawful, abusive or threatening conduct.
Children and Safety
Parents, guardians and passengers are responsible for ensuring that children travel in accordance with applicable Australian laws and safety requirements.
Where a child restraint or other specific safety arrangement is required, please advise Geelong Cab Service at the time of booking so that appropriate arrangements can be considered.
Lost Property
If you leave personal belongings in a Geelong Cab Service vehicle, please contact us as soon as possible.
We will make reasonable efforts to assist in locating and returning lost property. However, Geelong Cab Service cannot guarantee the recovery of lost items and is not responsible for personal belongings left unattended in a vehicle.
Parcel Delivery
Where parcel delivery services are available, customers are responsible for ensuring that items provided for transportation are properly packaged, lawful and accurately described.
Customers must not request transportation of illegal, dangerous or prohibited goods.
Geelong Cab Service reserves the right to refuse the transportation of any item that may create a safety, legal or operational risk.
Service Availability and Delays
Geelong Cab Service makes reasonable efforts to provide reliable and timely services. However, taxi availability and travel times may be affected by circumstances beyond our reasonable control, including:
- Traffic congestion.
- Road closures.
- Severe weather.
- Accidents.
- Vehicle breakdowns.
- Public events.
- Emergency situations.
- Airport or transport facility delays.
- Other circumstances beyond our reasonable control.
We do not guarantee that every booking will be completed at a particular time where circumstances outside our control cause delays.
Website Information
Geelong Cab Service aims to ensure that information published on this website is accurate and up to date.
However, information may occasionally contain errors, omissions or outdated information.
We reserve the right to update, change or remove website content without prior notice.
Information published on the website should not be considered a guarantee of service availability or a fixed quotation unless expressly confirmed by Geelong Cab Service.
Third-Party Websites
Our website may contain links to third-party websites or services.
These links are provided for convenience only. Geelong Cab Service does not control or necessarily endorse third-party websites and is not responsible for their content, availability, security or privacy practices.
You should review the terms and privacy policies of third-party websites before using them.
Intellectual Property
Unless otherwise stated, the content on the Geelong Cab Service website, including text, logos, graphics, images, design elements and other materials, is owned by or licensed to Geelong Cab Service.
You may not reproduce, modify, distribute, publish or commercially use our website content without prior written permission.
Privacy
Your use of our website may involve the collection and handling of personal information.
Our Privacy Policy explains how Geelong Cab Service collects, uses, stores and protects personal information.
By using our website and providing information to us, you acknowledge that your information may be handled in accordance with our Privacy Policy.
Limitation of Liability
To the extent permitted by law, Geelong Cab Service is not liable for loss, damage, delay or inconvenience arising from circumstances beyond our reasonable control.
Nothing in these Terms of Use excludes, restricts or modifies any rights or guarantees that cannot lawfully be excluded under applicable Australian consumer protection laws.
Where liability cannot legally be excluded, our liability will be limited to the extent permitted by law.
Changes to These Terms
Geelong Cab Service may update these Terms of Use from time to time to reflect changes to our services, website, business practices or legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
Your continued use of our website after changes are published constitutes acceptance of the updated Terms of Use.
Governing Law
These Terms of Use are governed by the laws applicable in Victoria, Australia.
Any disputes arising in connection with these Terms of Use or our services will be subject to the applicable laws and courts of Victoria, Australia.
Contact Us
If you have any questions about these Terms of Use, our services or your booking, please contact Geelong Cab Service.
Geelong Cab Service
Phone: +61 434965709
Email: info@geelongcabservice.com
Location: Geelong, Victoria, Australia
We are committed to providing safe, reliable and affordable taxi transportation services throughout Geelong and surrounding areas.